Terms of Service

These Terms are the contract between you and Red Light Green Light when you use the Service. The shared sections apply to everyone. Student-specific terms are in § 10 and instructor-specific terms are in § 11.

• Instructors set their own pricing, schedule, and teaching approach. They are independent contractors, not employees of RLGL.
• Every live lesson is recorded and transcribed. Both participants are notified before the session begins. Parents of minor students can review every recording.
• Don't take RLGL relationships off-platform. Don't exchange contact information through messages. Don't arrange payment outside the Service. The platform is how the relationship is mediated and protected.
• Disputes between you and RLGL are resolved through binding individual arbitration, with a class-action waiver. You can opt out of arbitration within 30 days of accepting these Terms by emailing disputes@redlightgreenlight.music. See § 18.
• We can suspend or terminate accounts that violate these Terms or the Code of Conduct. You can close your account at any time through account settings.

This summary is a quick orientation. The full Terms below control if there is any inconsistency.

These Terms of Service (the “Terms”) are a binding agreement between you and Red Light Green Light LLC (a Delaware company), referred to in these Terms as “RLGL,” “we,” or “us.” They govern your use of redlightgreenlight.music and any related apps, APIs, emails, and SMS messages (collectively, the “Service”).

By creating an account, by using the Service, or (for a parent or guardian) by approving an account for a minor, you agree to these Terms, to our Privacy Policy, and to our Code of Conduct. If you don't agree, don't use the Service.

Eligibility. To use the Service, you must be at least 18 years old, or, if you are under 18, a parent or legal guardian must create or approve your account and accept these Terms on your behalf. Children under 13 may use the Service only in accordance with our parental consent process, described in § 9 and the Privacy Policy. The Service is intended for users located in the United States and may not be available in other jurisdictions. We don't offer the Service to consumers outside the United States, and features that depend on a US-based payment method, phone number, or background-check provider may not work outside the United States.

You agree to provide accurate information when you create your account, keep that information current, and keep your sign-in credentials confidential. You are responsible for all activity that occurs under your account, except where caused by our failure of reasonable security.

Notify us promptly at support@redlightgreenlight.music if you suspect any unauthorized access to your account. We offer multi-factor authentication on accounts that support it and recommend you enable it.

You may have at most one student account and one instructor account at a time. You may not share an account with another person, transfer your account to anyone else, or create an account on behalf of another person except as a parent or guardian for a minor as described in § 9.

RLGL is a technology platform that connects students with independent music instructors. We provide software for discovery, scheduling, messaging, recording, and payment processing. We do not employ, supervise, or direct instructors, and the substantive content of any lesson, including curriculum, technique, repertoire, and professional judgment during a session, is the instructor's responsibility, not RLGL's, subject to the rules in these Terms and the Code of Conduct.

We may add, remove, or change features of the Service at any time, including pricing structures, available lesson formats, payment methods, and surfaces such as the marketplace, the student matches view, the instructor studio, and messaging. Material changes that affect the contract between you and us are handled under § 20.

The Service may be unavailable from time to time due to maintenance, upgrades, or events beyond our reasonable control. We do not guarantee uninterrupted availability of the Service or any specific lesson session.

Our Privacy Policy describes how we collect, use, share, and retain personal information. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

If you are a parent or legal guardian of a minor, you also agree to the practices described in the Privacy Policy with respect to your child's information, including the collection and use described in § 7 of the Privacy Policy (Children's privacy and COPPA) and § 8 (Minors aged 13 to 17).

Every live lesson on RLGL is recorded and transcribed by default. By using the Service to give or take a lesson, you consent to the recording and transcription of that lesson and you acknowledge that other lesson participants will also be required to acknowledge the recording notice before audio and video begin. Detail on access, retention, and the role of automated speech-to-text tools is in § 5 of the Privacy Policy.

If you do not want a lesson to be recorded, do not enter the lesson. Once you continue past the recording notice, the session is recorded.

For minor students, the parent or guardian of record has ongoing access to every recording and every message from the minor's account. By creating or approving a minor account, the parent or guardian acknowledges this.

Communication between students and instructors happens in our in-platform messaging system. We send transactional and support messages by email and (where you opt in) by SMS. We do not enable direct email or SMS between students and instructors and do not surface one party's email or phone to the other.

You agree that we and our service providers may send you account, booking, payment, security, and policy notifications related to the Service, and (with your consent or where permitted by law) marketing communications you can opt out of at any time. SMS messaging is opt-in. Reply STOP to a marketing SMS to unsubscribe, or HELP for help. Standard message and data rates may apply.

You agree to follow our Code of Conduct and to use the Service lawfully and respectfully. In addition, you agree not to:

• Harass, threaten, intimidate, or harm any other user, especially a minor.
• Post or share content that is unlawful, defamatory, harassing, sexually explicit, hateful, deceptive, or infringing on someone else's rights.
• Attempt to access, scrape, or interfere with the Service or other users' data outside of the features we provide.
• Reverse-engineer, decompile, or circumvent any security or access controls on the Service.
• Use automated tools (bots, crawlers, scripts) to interact with the Service in a way that goes beyond what a regular user would do.
• Misrepresent your identity, your qualifications, or your relationship to another user.
• Use the Service to send spam, conduct fraud, launder money, or facilitate any other illegal activity.
• Record, store, share, or distribute lesson content outside of the platform's replay feature, except as authorized by both lesson participants (or, for minors, by the parent or guardian of record).
• Attempt to identify another user through biometric recognition or to use lesson content for facial-recognition or voice-recognition purposes.

We may investigate suspected violations, remove content that violates these Terms or the Code of Conduct, and suspend or terminate accounts. See § 14.

One of the core promises of the Service is that students, parents, and instructors interact through RLGL. The platform handles payments, retains lesson recordings, supports background checks, and gives parents visibility into minor accounts. Taking the relationship off-platform breaks all of those protections.

You agree that you will not:

• Solicit or accept another user's email address, phone number, mailing address, or any other identifier whose purpose is to enable off-platform communication (for example, a WhatsApp number, Telegram handle, Discord ID, or a social media handle shared so the conversation can move there). Sharing a link to publicly available performance content (a YouTube video, Spotify track, Instagram post, artist page, or similar) in response to a music-related conversation is permitted; doing so does not authorize arranging lessons, scheduling, or payment outside the Service.
• Solicit, offer, or accept payment for music instruction outside of the Service from any person you first met or communicated with through RLGL, for as long as you are an active RLGL user and for 12 months after you stop using the Service (the “Non-Circumvention Period”).
• Encourage another user to move the relationship off-platform for any reason, including to avoid platform fees, lesson recordings, or background-check obligations.

We use automated and manual measures designed to detect and restrict attempts to exchange contact information inside messages. Repeated or material off-platform circumvention is grounds for immediate termination and may disqualify you from future instructor status on the Service. For instructors, we may withhold pending payouts during an investigation and, where permitted by applicable law, offset against those payouts to recover the platform service fees, refund amounts, or other losses we reasonably attribute to the circumvention. Liquidated damages may apply in accordance with § 11.7.

Minor students are welcome on the Service under the supervision of a parent or legal guardian who is the account holder of record. The parent or guardian is the contracting party with RLGL. By creating or approving a minor account through our parental approval workflow (described in the Privacy Policy), the parent or guardian accepts these Terms on behalf of the minor, agrees to be solely liable for all activity on the minor's account, and agrees to all payments charged to the payment method on file.

By creating or approving a minor account, the parent or guardian acknowledges and agrees that:

• Every lesson the minor takes is recorded and transcribed, and the parent has ongoing access to those recordings and transcripts.
• The parent has ongoing access to every in-platform message the minor sends or receives.
• The parent can delete the minor's account and data at any time as described in the Privacy Policy.
• The parent is responsible for ensuring the minor follows the Code of Conduct and these Terms, and for any payments made through the account.
• Lessons for a minor student may only be booked with instructors who have completed RLGL's background-check process and are approved to teach minors. See § 10.1 and § 11.2.

Details on the under-13 parental consent flow, the 13-to-17 workflow, and the parent rights summarized above are in the Privacy Policy.

This section applies to anyone who books or takes lessons through the Service, including a parent or guardian who books a lesson on a minor's behalf.

This section applies to anyone who has been approved to teach on the Service. The shared sections of these Terms apply to you too.

“User Content” means anything you upload, post, or transmit through the Service, including profile photos, gallery photos, intro videos, audio tracks, written descriptions, messages, attachments, reviews, and lesson content captured during recordings.

You keep ownership of your User Content. By submitting User Content to the Service, you grant RLGL a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for example, to generate transcripts or chapter markers), display, distribute, and otherwise use that User Content as needed to operate, secure, improve, and promote the Service, and to do the same in de-identified or aggregated forms.

You represent that you have all rights necessary to grant this license, that your User Content does not infringe any third party's rights, and that your User Content complies with these Terms and the Code of Conduct.

Lesson recordings and transcripts. A lesson recording is a platform-generated record of the session, and the recording compilation (the audio, video, transcript, chapter markers, and associated platform artifacts as a combined work) is owned and controlled by RLGL. Each participant keeps ownership of any underlying intellectual property they personally contribute to the session (for example, an original composition the instructor teaches). Access, retention, and deletion of recordings are governed by § 5 of the Privacy Policy. The license granted above with respect to lesson recordings, transcripts, and other private session content is limited to operating, securing, and improving the Service, generating transcripts and replay artifacts, providing access to authorized viewers (the lesson participants, the parent of a minor, and RLGL trust-and-safety personnel as needed), responding to disputes, legal process, or safety investigations, and de-identified product analytics. We do not sell lesson recordings or transcripts, and we do not use them for marketing or promotion outside the Service without the relevant participants' explicit consent. Authorized viewers receive only a limited, non-exclusive, non-transferable, revocable license to access lesson recordings and transcripts through the Service for personal, non-commercial use. You do not acquire ownership of, or any perpetual entitlement to, a recording by being a participant in or paying for the lesson.

Marketing use of profile materials. RLGL may use the User Content you publish on your public profile (including your profile photo, name and any stage name, bio, intro video, audio tracks, written descriptions, and ratings or reviews data) to market and promote the Service across our owned and paid channels, including the RLGL website, social media, search, email, and advertising. We may crop, resize, and reasonably edit those materials for layout or format. We do not use lesson recordings, lesson transcripts, or other private session content for external marketing without the relevant participants' explicit consent (see the recordings paragraph above). If you want a specific item of your profile content excluded from external marketing, you can ask us at support@redlightgreenlight.music and we will honor reasonable requests; this does not prevent us from continuing to display that content on the marketplace itself, which is part of the Service.

Feedback. If you send us feedback, bug reports, feature suggestions, or other ideas about the Service, you grant RLGL a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and build on that feedback without restriction or compensation to you.

We may remove or restrict User Content that we reasonably believe violates these Terms, the Code of Conduct, or the law, or that is the subject of a credible report from another user or rights-holder.

The Service, including all software, design, logos, written content (other than User Content), and underlying technology, is owned by RLGL or its licensors and is protected by U.S. and international intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service, except as expressly permitted by these Terms or applicable law.

Trademarks.“Red Light Green Light,” “RedLight GreenLight,” “RLGL,” the RLGL logo, and related names and designs are trademarks of RLGL. You may not use them without our prior written consent.

DMCA and copyright complaints. If you believe content on the Service infringes your copyright, send a notice that satisfies 17 U.S.C. § 512 to our designated agent at legal@redlightgreenlight.music. We will respond consistent with the DMCA and may remove allegedly infringing content. Repeat infringers may have their accounts terminated.

By you. You can close your account at any time through account settings or by emailing support@redlightgreenlight.music. If you have lessons booked or unresolved obligations at the time you close, those continue to be governed by these Terms. The Privacy Policy describes what happens to your data after closure.

By us. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated these Terms or the Code of Conduct; if you have engaged in conduct that harms or is likely to harm other users (especially minors) or RLGL; if a chargeback, fraud, or payment-related issue is unresolved; if required by law, regulation, or a legitimate request from law enforcement; or if continuing to provide the Service to you creates legal, regulatory, or reputational risk we reasonably consider unacceptable.

Where reasonably practicable and consistent with safety considerations, we will give you notice and an opportunity to address the issue before terminating. Some violations warrant immediate termination without notice.

Right to investigate. To enforce these Terms, the Code of Conduct, and applicable law, we may investigate suspected violations and the circumstances surrounding them. An investigation may include reviewing lesson recordings and transcripts, in-platform messages, support communications, account activity, payment activity, and other information generated by your use of the Service. We carry out investigations consistent with our Privacy Policy and applicable law, and we limit access to the personnel who need it.

Preservation and legal process. We may preserve lesson recordings, transcripts, messages, account information, and other records beyond ordinary retention schedules when we reasonably believe preservation is necessary to comply with a legal obligation, respond to a subpoena, court order, search warrant, or other lawful request, support a safety, child-protection, or fraud investigation, exercise or defend legal rights, or enforce these Terms. We may disclose those records to law enforcement, regulators, or other third parties to the extent permitted or required by law and our Privacy Policy.

Effect of termination. Upon termination, your right to use the Service ends. Obligations that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, miscellaneous, and any unpaid fees, chargebacks, refund liabilities, taxes, or reimbursement obligations) survive.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

RLGL does not provide the music instruction itself. Instructors are independent contractors and we do not endorse, certify, or guarantee any individual instructor's skill, qualifications, or conduct. While we run background checks for instructors who teach minors and apply other safety measures, no screening is perfect and we do not guarantee that any instructor will behave appropriately or that any lesson will be free of risk.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components, nor that any specific lesson session will occur. Some jurisdictions don't allow the exclusion of certain warranties, so some of these disclaimers may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RLGL, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RLGL IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limits apply to all claims, whether based in contract, tort (including negligence), warranty, statute, or any other theory. Some jurisdictions don't allow the exclusion or limitation of certain damages, so some of these limits may not apply to you.

You agree to defend, indemnify, and hold harmless RLGL, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service.
• Your violation of these Terms or the Code of Conduct.
• Your User Content, including any claim that it infringes someone else's rights.
• Your violation of any applicable law, including tax-reporting obligations associated with your earnings as an instructor.
• Your interactions with any other user, on or off the platform.

We may, at our option, control the defense of any claim subject to indemnification, in which case you agree to cooperate with our defense.

Release of claims between users. RLGL is a marketplace; we do not control the actions of other users. To the maximum extent permitted by applicable law, you release RLGL, its affiliates, and their respective officers, directors, employees, and agents from any claims, demands, damages, losses, or liabilities of any kind, known or unknown, arising out of or related to a dispute between you and any other user of the Service, including a student, parent, or instructor, whether the dispute arises on or off the platform. If you are a resident of California, you waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

Please read this section carefully. It requires you and RLGL to resolve most disputes through binding individual arbitration rather than in court, and to waive the right to participate in a class action.

These Terms are governed by the laws of [Governing-Law State: TBD], without regard to its conflict-of-laws principles. Subject to the arbitration agreement in § 18, any claim that proceeds in court will be brought exclusively in the state or federal courts located in [Governing-Law State: TBD], and you and RLGL each consent to the personal jurisdiction of those courts.

We may update these Terms as our services evolve, as the law changes, or to reflect feedback. When we do, we will revise the “Last Updated” date at the top of this page.

For material changes, we will also notify you in two ways before the changes take effect: by email to the address on file for your account, and through an in-platform notice that includes an explicit “I accept” confirmation.

Your acceptance of the updated Terms is shown by clicking “I accept” in the in-platform notice, or, as a backstop, by continuing to use the Service after the material change takes effect. If you disagree, you may close your account before the change takes effect. Changes to the dispute-resolution section (§ 18) will not apply to a dispute that arose before the change.

Entire agreement. These Terms, together with the Privacy Policy, the Code of Conduct, and any additional terms presented to you in the Service (such as Stripe's Connected Account Agreement for instructors), are the entire agreement between you and RLGL with respect to the Service and supersede any prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the rest of the Terms will remain in effect, and the unenforceable provision will be modified only to the extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

Notices. We may give you notices through the Service or by email to the address associated with your account. You may give notice to us at the mailing address in § 22.

Force majeure. We are not responsible for any failure or delay in performance due to events beyond our reasonable control, including acts of God, war, terrorism, civil disturbance, labor disputes, internet or power outages, or failures of third-party services.

Electronic communications and records. By using the Service, you consent to receive communications from RLGL electronically (including by email, SMS where you opt in, and in-product notifications), and you agree that electronic agreements, notices, disclosures, and other records we provide to you satisfy any legal requirement that those communications be in writing. You may withdraw consent to electronic communications by closing your account.

Export controls and sanctions. You represent that you are not located in, and are not a resident or national of, a country subject to a US Government embargo or designated as a “terrorist-supporting” country, and that you are not on any US Government list of restricted or prohibited parties. You agree not to use the Service in violation of any applicable export-control, anti-boycott, or sanctions law.

No agency between users. No instructor, student, parent, or other user has authority to act for, bind, or make commitments on behalf of any other user or on behalf of RLGL. The Service is a marketplace, not a joint venture, partnership, or agency among the people who use it.

Headings. Section headings are for convenience only and don't affect interpretation.

For questions about these Terms or to give us notice: